What is Studio Color?
Studio Color is for studios that color correct their own images before sending them in to the lab.
What is Lab Color?
Lab Color is for studios that wish to have their images color corrected here at the lab before printing.
Where are all the Memory Books Sizes?
In the Books and Albums section of onPrint Pro, click the Catalogs dropdown to view a list of available book sizes.
Where are Showcase Albums located in onPrint Pro?
Showcase Albums are located in the Books and Albums section. Click the Catalogs dropdown to view a list of the available books and albums.
In a layflat art album is the first page on the right by itself?
No, all pages in the layflat art albums are a full spread.
Are the layflat art albums just press printed?
No, they can be printed on standard or metallic photo paper as well.
What colorspace should JPEG image files be saved in for use with onPrint?
They should be embedded in sRGB color Space.
Do cards come with envelopes?
Yes, all photo and press printed cards come with envelopes.
How can I email a copy of a book for my client to look over?
Use the Render button on the Review Order screen to open the Presenter utility. You will be asked to choose a folder to save the rendered images in. After all the thumbnails images appear in Presented, check the folder you specified for the full size rendered images. They will be named Item_0001.jpg, Item_0002.jpg, and so on. (These images will be overwritten if another order is rendered, so you may want to copy them to another location or use a different folder for each rendering.)
What is the lab turnaround time for books and albums?
Book and albums are 3 days in house.
Can I reopen a previously sent order?
Yes, on the main screen of the ordering program, click Open & Save, then choose Show Queued Orders. A list of previously sent orders is located at the bottom of the window that pops up. (You may need to drag the thin bar at the bottom with up and down arrows on it to see the entire list.) The number of days that previously sent order are kept is specified in Preferences (default = 15).
Are standout mounts available for odd print sizes like 8x12?
No, standout mounts are only available on certain basic print sizes: 8x10, 11x14, 16x20, 16x24, 20x24, 20x30, 24x30 and 30x40.
Can I order just Artistry Packaging boxes or folios without ordering prints?
No, Artistry Packaging can only be ordered with prints.
Where can I find the Elite Lustre, pearl, and linen paper option for 8x10s and wallets?
Press paper is currently not offered for photo sizes.
How do I order corrective artwork?
Order artwork under the options tab and selecting the appropriate selection (one head standard, corrective artwork quote, etc…)
Can I get a hinged book without a custom hinged cover?
Yes, when it’s our template we can adjust the size and when it’s a leather, velveteen, or art cloth, we can give you the larger cover needed.
Where do I find and order the HD6C?
It is found in Books & Albums, and Press Products
Where do I find the cards, press printed and photographic?
Photographic cards are located in Photo - Studio Color and Photo - Lab Color. Click on Template Prints. Press printed cards are located in the Press Products tab.
Are wallets die cut?
Wallets ordered from Photo - Studio Color and Photo - Lab Color are die cut. Wallets ordered from E-Special Events can be die cut if requested in special instructions. Only sheets of 8 wallets can be die cut.
Why doesn't the price change when I enter a promo code in the ordering program?
The discount will be applied at invoicing
Where is Senior Volume located?
Senior Volume can be found in the Underclass ordering program.
Can book templates be rotated?
Some page templates have multiple versions with a -90, -180, or -270 after the name to show that they are rotated version of the same template.
Do all metal prints have the holes drilled?
Holes are only drilled if the wire hanger or standout posts option is selected for the metal print.